Below is my email sent to CD-R KING through their website’s email service. I am posting it here without waiting for them to reply to it. Share also your experiences about CD-R KING products and services by posting your comments.
I bought an MP4 player from your branch in SM Cebu sometime June 2007 in the amount of P2,500 more or less.
I’d love the gadget since it has an excellent video. However, after one year the unit was inoperational. It won’t power up. I’m sure i wasn’t abusing it. It just that came to a point where it stop responding.
I had it brought to your branch and the unit was sent to your head office in Manila. After a while, i went back to your branch and was informed that a DAMAGED SPARE PART is not available for replacement. I was made to believe YOU DON’T HAVE A SPARE PART for it. I was told to recheck it after months whether the part is already available.
In my belief, it would be easy to play around with customers by just saying NO SPARE PART AVAILABLE. It’s a monkey business. Are you saying your gadgets are DISPOSABLE? Why can’t you keep a spare part for your products?
I’m not asking for any replacement of my gadget since it’s beyond the warranty period. However, a repeat-customer like me should love hearing from your company that my damaged unit is back to operation after your people fixed it.
I hope you could attend to this observation from me and prevent it from happening again to others . My gadget details:
Brand: CD-R KING
Device: MP4 player
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c/o DYAB1512/ABS-CBN Cebu