Wireless 3G Services are shortchanging its prepaid customers


Globe Visibility and Smart Plug iT or SmartBRO prepaid–both first in offering wireless 3G connectivity–are somehow shortchanging its customers.

 

Both have a prepaid plan that is attractive on its surface but underneath lies a scheme that sucks up to the last 10-peso of your load credits.

 

Globe is charging P5 for 15 minutes while Smart’s Plug iT charges P10 for every block of 30-minute duration. Both rate schemes are tricky.

 

 

In the case of Smart Plug iT,                           it uses the 30-minute block metering which is very complicated to watch. Take a look at the example below as found in its web site:

3. How much will be the rate per use?

You will be charged P10 for every 30 minutes.  To illustrate the 30-minute block metering, example:

Scenario 1:

Anna connects to the internet at 8:30, then disconnects at 8:50 (total of 20 minutes) -> consumption is already rounded off to 30 minutes (note: this is the first 30-minute block)

Scenario 2:

Anna connects to the internet at 8:30, then disconnects at 8:50 (total of 20 minutes), then reconnects again at 8:55 up to 9:00. (total of 5 minutes). Consumption is only counted as one block of 30-minute since this is within the first 30-minute block.

Scenario 3:

Anna connects to the internet at 8:30, then disconnects at 8:50 (total of 20 minutes), then reconnects again at 8:55 up to 9:05 (total of 10 minutes) -> consumption is already counted as two (2) blocks of 30-minutes, wherein:

usage from 8:30 to 8:50, then 8:55 to 9:00 is for the first 30-minute block (note: that this is the first 30-minute block)
usage from 9:01 to 9:05 is for the second 30-minute block

I would invite you to take a look of the time given as  examples. These are clock times. How do we know that our clock time is exactly the same with their clock? If you connect at 8:30 thinking you can maximize the 8:30-9:00 block but on their clock it’s still 8:29. This would mean you are using the 8:00-8:30 block and your connection at 8:30 will be another block.

Another thing, if you are disconnected while having your last P10 of your load credits, you will not get reconnected despite you just entered your last 30-minute block because your load credit is automatically set at zero balance by the Smart’s system.

Is it not tricky? Since the telecommunication industry is deregulated, the telcos set their own rates. But the government agency–National Telecommunications Commission–that is tasked to protect the public is helpless and inutile.

 

In the meatime, my suggestion is to avail of the 3G wireless services under the postpaid plan instead. Globe is charging P0.50 for every minute after the free internet hours of 40 or 60 depending on your plan. However, you have to consider your budget and your needs for an internet connection considering the monthly service fee.

 

Advertisements

2 thoughts on “Wireless 3G Services are shortchanging its prepaid customers

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s