"GIKAWATAN KO’G SMART LOAD"
"GIKAWATAN KO’G LOAD", cries a cellphone user when he checked his cellphone load after receiving the annoying message–"CHECK OPERATOR".
Anyone could be a victim of this crime in the cellphone service. The government’s regulation agency–National Telecommunications Commission–has urged cellphone users to file a complaint before their office.
"ASA ANG OFFICE SA NTC?", says a cellphone "load theft" victim. If you are deprived of your P20 out of your 30-peso electronic load, would you come to NTC and file the appropriate charge?
"PAG-SOLO", quips the poor guy. If you’re living in the South or in
, you have to travel to Subangdako,
to visit the office of the NTC and meet Director Danilo Sy.
Neither calling the operator’s customer service hotline nor going to the business center of your operator would justify the time you’re going spend just to retrieve your P20-load.
"LANGAN-LANGAN LANG NAS’ ORAS", would be a good reason for your reluctance to run after your operator who stole your valued P20-load.
In my case, i have pursued retrieving it–my P110.00 (estimate)–taken out from my fresh P300-load i’ve just loaded to my cellphone on Monday, September 10, 2007.
Anyway, the case would be a good material for discussion in my radio program–HI-TECH ‘TA BAI! and in my friendster blog ( http://askjuntar.blogs.friendster.com/askjuntar/).
I’d purposely loaded a P300-SMART card hence the phone i was using had an insufficient load to allow a GPRS connection.
Despite several attempts, i wasn’t able to connect to the GPRS site of SMART. All but this message pops up on my screen:
INTERNET CONNECTIONS (7736)
The GPRS CONNECTION COULD NOT BE ESTABLISHED, MAKE
SURE THAT YOU HAVE SUBSCRIBED TO THE DATA OPTION AND THAT
THE GPRS NETWORK IS ACCESSIBLE. CONTACT YOUR (SMART)
SERVICE PROVIDER FOR MORE DETAILS.
Needless to argue whether i complied to the above conditions but i had been able to connect to the GPRS site of SMART the week before.
The customer service hotline of SMART (*888) told us that about P110.00 was deducted from my P300-load for calling six times abroad on that evening alone. I did not make such calls.
Hence you can’t file a complaint over the phone, i went to the
in SM City Cebu last Wednesday and got these details of the supposed overseas calls from my phone:
NUMBER CALLED TIME DURATION
00306975000000 19:54:56 11 SECS
00306975000000 19:55:57 10 SECS
00306975000000 20:05:34 11 SECS
00306975000000 20:06:08 11 SECS
00306975000000 20:16:59 11 SECS
00306975000000 23:24:09 11 SECS
You may call the numbers under duration statistically impossible. However, it is technologically true using a timed machine to initiate and end a call.
Also, in their record the time i loaded the P300-SMART card is 20:11:29. On the phone, the reflected time i loaded the amout is 8:19pm Sept. 10 (meaning it’s 20:19:00).
Take note that the first four calls were all recorded as having initiated before i loaded the P300-SMART card. Why there was such deduction if indeed the calls were made before the card amount was loaded?
I told this arguement to the customer service officer of SMART. She told me that "maybe the phone i am using was programmed to iniate the call to that number".
I checked the phone, no calls were registered in the call register or dialled number box.
The customer service officer almost discouraged me from not pursuing my case. But i insisted and told her that even if the amount is small, i am still filing a complaint.
So, the complaint is filed and i was told to check after 24-48 hours if the "stolen" load shall be refunded by SMART.
I’ve checked the area code listing in the internet and i found out that the number (00306975000000) has an invalid area codes for any country.
I was still puzzled why such deductions were made when i honestly did not make any call. Is there something wrong went on in SMART? Was it a hacker victimizing SMART and their helpless customers? Was it just a glitch on the system? Was my phone possessed to initiate a call to somewhere like infierno.🙂